Support and Services
For non-critical support inquires, general questions or billing inquiries email helpdesk(@)unitedstandardpos.com.
Your support agreement must be current to receive phone or remote support. If your agreement is inactive, call us to renew your support agreement. We accept Paypal and all major credit cards.
United Standard provides comprehensive professional services and best practice deployment methodologies to ensure the success of your Dinerware, PC America or Xenial POS project:
United Standard customers benefit from our years of experience in managing both large and small installations as well as nationwide roll-outs. Using our proven methodology we work with you customize a project plan to your specific requirements.
We offer many different support packages to accommodate any budget. From basic support during normal business hours, onsite support and 24/7/365 support. Support packages can include phone, remote, email, onsite support, remote monitoring and warranty servicing.
Network Design Build
The performance of your POS system, including wireless tablets, is completely dependent upon the underlying data and wireless network. United Standard can help you design and build a network to ensure the best possible up-time and security controls.
If you operate a retail establishment, converting your existing data can be the most challenging aspect of converting to a new POS system. Our expert database professionals will help you extract data from your legacy system into the new system.
United Standard offers nationwide onsite deployment services. These services will usually include setting up the hardware, building the network, classroom training as well as training during go-live of your new system.
We use our best practice menu programming skills to design a menu flow that optimizes speed and simplicity for your operation. We incorporate our best practice design skills we accumulated over the years from hundreds of similar establishments.